Privacy Policy

Fullerton Pet Clinic ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have — including the rights California residents have under the California Consumer Privacy Act (CCPA).

Information We Collect

We collect information you give us directly, such as when you call, text, or visit our clinic (e.g. your name, phone number, and information about your pet). We do not currently operate any online forms that collect personal information on this website.

When you use our booking tool, you're taken to Pet Portal (operated by petportal.vet), a separate service that handles appointment requests. Information you submit there is governed by Pet Portal's own privacy policy, not this one.

Cookies, Analytics, and Information Collected Automatically

This site uses a cookie-consent banner. Non-essential cookies — including any analytics tools (such as Google Analytics or PostHog) and advertising pixels (such as Meta Pixel) — only load after you click "Accept" on that banner. If you click "Reject," or take no action, those tools do not load at all: the scripts are never added to the page, so no information is sent to those providers. See ourCookie Policy for the full list of cookies and what each one does.

If you accept, those third-party providers may automatically receive information about your visit, including your IP address, device and browser identifiers, general location derived from your IP address, the pages you view, the time and duration of your visit, and the site or search that referred you. We do not use session-replay recording on this site, and we do not send the contents of anything you type to any third party.

You can withdraw consent at any time using the "Do Not Sell or Share My Personal Information" link in the footer. This clears your stored choice and stops any further loading of those tools.

As of the effective date above, analytics and ad-pixel tracking are not yet active on this site — the infrastructure exists but no analytics ID has been configured. This policy will be updated when that changes.

Call Recording

We do not currently use call-tracking or call-recording software. If we begin recording calls made to our published number (for example, using a service like CallRail), we will announce that at the start of the call and disclose it here and near our phone number, as required under California's two-party consent law.

Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you and why.
• Request deletion of personal information we hold about you.
• Opt out of the sale or sharing of your personal information.

We do not sell your personal information. To the extent any analytics or advertising cookies are considered "sharing" under CCPA once they're active, you can opt out at any time by clicking "Do Not Sell or Share My Personal Information" in the site footer, which withdraws cookie consent immediately.

To exercise any of these rights, contact us at [email protected] or by calling (657) 655-4393. We will respond within the timeframe required by California law.

Third Parties We Work With

Depending on which features are active, information may be shared with:

• Pet Portal (petportal.vet) — appointment booking, only when you use the booking link.
• Google Analytics — site-usage analytics, not yet active (see above).
• PostHog — product analytics, not yet active (see above).
• CallRail (or similar) — call tracking, not yet active (see above).

If and when call tracking is activated, the phone number shown on this site may be replaced with a tracking number after you accept cookies. Until you accept, the number displayed is the clinic's own published line.

Data Retention

We retain personal information only as long as necessary for the purpose it was collected, and in any case no longer than 24 months, unless a longer period is required to comply with law, resolve disputes, or enforce our agreements.

Contact Us

For privacy questions or requests, email [email protected], call (657) 655-4393, or write to us at 2453 East Chapman Ave, Fullerton, CA 92831.